A leading company in the consumer health and wellness industry faced several operational challenges in managing its B2B and B2C transactions. 

These challenges included manual processes for shipping notifications, fulfillment data updates, inventory synchronization, and credit card payment management.

Previously, the company’s B2B clients did not receive timely email notifications for shipping events, resulting in frequent customer inquiries about delivery status. 

By integrating OneHub with the company’s third-party logistics (3PL) warehouse and marketing system, clients now receive prompt email notifications once shipments are fulfilled. 

This automation has streamlined operational efficiency and eliminated the need for manual confirmation procedures, saving hours of work every day.

The company struggled with manual updates of fulfillment information on its Shopify platform, which led to inaccuracies and delayed customer notifications. 

OneHub automated the synchronization of fulfillment data from the 3PL warehouse to Shopify, ensuring B2C customers receive accurate, real-time order status information.

This automation has saved the company an hour of manual work each day.

The company spent significant time manually validating inventory allocations with their 3PL warehouse. This led to frequent order cancellations, as items were being taken by other orders resulting in surprise stock-outs. 

OneHub seamlessly connected their ERP and 3PL warehouse with automatic, real-time validation to check whether an order can be filled from existing inventory. 

This integration saved the company significant time and headaches.

Customer orders were not always synchronized properly between front-end order entries, ERP and the 3PL warehouse. This led to necessary weekly meetings to deal with errors and updates.

OneHub’s ‘Where Is My Order’ function lets employees quickly identify an order that didn’t sync, where it was stuck, and why. This enables the employee to promptly fix the issue.

The company used Microsoft Dynamics Business Central for accounting and their primary source of truth. However, they relied on SAP Concur for managing field expenses. Manually synchronizing job and cost codes was prone to error and led to significant time consumption.

OneHub now synchronizes all values in SAP Concur with Microsoft Dynamics using custom rules to determine exact codes that need synchronization. 

This automation has significantly reduced the time spent on accounting processes.

The company’s accounting team previously spent substantial time manually managing credit card payments for B2B customers. 

OneHub’s payments module has revolutionized this process by ensuring compliance in credit card storage, automating payment processing, and invoice issuance. 
This automation has significantly reduced the time spent on accounting processes, saving approximately ten days each month.

The integration of OneHub has streamlined processes and saved significant time across various departments. Automating shipping notifications, fulfillment data updates, inventory synchronization, and payment management has reduced manual workloads and improved overall efficiency. 

OneHub’s comprehensive suite of features led to enhanced customer satisfaction and empowered the company to focus on strategic growth and operational excellence.

Fill in your details to reach our business tech experts.

+1 (604) 757-0399
info@tlcsolutions.ca